Steve Blatt
Senior User Experience Designer
Empathetic designer with over 10 years of experience discovering what people do, think and feel while using their applications.
Vast experience creating multiple, data rich, web-based and mobile applications. Specialize in workflows, wireframing, and rapid prototyping. Deliver exceptional customer experience with innovative data visualizations and intuitive human to computer controls. Background includes conducting usability testing to ensure quality and ease of use. Ensure compliance with modern graphical design standards and company branding guidelines.
Work closely with customers, business analysts, marketing managers, and programmers to integrate all requirements into a simple and elegant way to interact with the application. Commended as a charismatic and articulate communicator with the ability to clearly convey complex technical information to key project stakeholders, including high-value clients and executive leadership.
Oaks, Pensylvania (Fully Remote)
Senior UX Designer
Challenge: Enabled company and product vision by researching, wireframing, prototyping, and implementing world-class user experiences for feature rich web and mobile applications.
Actions: Collaborated with business analysts, product owners, application architects, and customers to identify and document each group’s requirements. Implemented projects using workflows, wireframes, prototypes and provide graphic assets.
SELECTED ACHIEVEMENTS:
Buffalo Grove, Illinois
Senior Designer, UI/UX
Challenge: Modernized and enhanced the Onbe payment platform and designed supporting sales and marketing micro sites.
Actions: Worked with business analysts, product managers, developers and customers to identify and enable each group’s requirements.
SELECTED ACHIEVEMENTS:
Riverwoods, Illinois
Senior User Experience Designer, 2012 - 2018
User Interface Designer, 2006 – 2011
Web Designer, 1999 – 2005
Computer Graphic Designer, 1993 – 1998
Challenge: Designed, enchanced and maintained the enterprise research platform, Intelliconnect.
Actions: Worked with business analysts, product managers, developers and customers to identify and enable each group’s requirements.
SELECTED ACHIEVEMENTS:
| Platforms: | Microsoft Windows, Mac OS X, Apple iOS, Google Android |
| Software: | Sketch, Invision and Figma; Adobe XD, Illustrator, Photoshop, InDesign, Animate, Audition, Premiere and Dreamweaver; Microsoft Office |
| Languages: | HTML5, CSS3, JavaScript, XML, XSLT |
AMERICAN ACADEMY OF ART, CHICAGO, ILLINOIS
Studied graphic design
CERTIFICATIONS
Certified Usability Analyst, Human Factors International
Certified Internet Web Associate, Certification Partners
SEI Connect Investor Portal
SEI Connect provides easy access to client's investments and connects them to their financial advisor. This allows clients to make confident financial decisions together with their advisor.
This project was intiated to improve the user experience for investors using the desktop and native mobile apps. The updated design was required to support white labeling and multiple color schemes for financial firm's custom branding.
PREPAID DIGITAL SOLUTIONS:
Prepaid Digital Solutions is a payment platform that delivers funds to recipients of gift cards, refunds, incentives, rebates and GIG work.
The goal was to modernize the user interface and workflow for the Onbe desktop and mobile payment patform. The new design was also required to support custom branding and unique URLs for premier clients such as T-Mobile, Johnson & Johnson and Volkswagen.
INTERACTIVE PROMOTIONAL SITES:
Examples of promotional sites designed to educate and inform clients of the benefits of Onbe products.
The marketing department requested my assistance to design several interactive landing pages to promote Onbe products and services.
TAX & ACCOUNTING CUSTOMER SUPPORT:
Early stage workflows, wire frames and mock-ups for the CCH Tax and Accounting software support web site.
The current site was not compliant with Wolters Kluwer branding standards and too many customers were using the call center for simple issues. I made keyword search the main focus of the site to funnel users into knowledge-base pages, reduced access to the customer support phone number and updated navigation and CSS styles to the branding standards.
CCH INTELLICONNECT:
Enabled customers to perform tax research within the CCH libraries that they subscribed to on the Internet.
Two customer segments had to be accomodated. Older customers familiar with the print products needed a method to browse through their publications, while younger customers familiar with the Internet needed a robust search to find answers to complex tax issues. The platform was designed to allow customers to easily search and browse the content that they subscribed to.
CALCULATORS, LOOK-UPS & PLUG-INS:
Modernized numerous value-add applications included with customer's subscriptions.
Older applications did not use responsive design and were not branding compliant. I provided developers with mock-ups and CSS mark-up using the Wolters Kluwer CSS framework that supports responsive design and is branding compliant.
MOTION DESIGN:
Examples of promotional and communication videos for customers and employees.
I used Adobe Premiere and Animate to create these videos that were shown in Onbe's lobby, company meetings and sales training.
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